Refund policy

1. All Sales Are Final

At Reiyes, we are committed to providing you with high-quality clothing and exceptional service. Due to the nature of our products and to ensure the highest standards of hygiene and safety, all sales are final. This means that we do not accept returns, exchanges, or provide refunds for any items purchased through our website.

2. Exceptions

In rare cases, we may make an exception to this policy under the following circumstances:

    •    Defective or Damaged Items: If you receive an item that is defective or damaged, please contact our Customer Service team within 7 days of receiving your order. We will require proof of the defect or damage (such as photos) to process your request.

3. Reporting a Problem

To report a defective or damaged item, please follow these steps:

    •    Contact Us: Reach out to our Customer Service team at reiyesnyc@gmail.com with your order number, a description of the issue, and photos of the defective or damaged item.
    •    Review and Response: Our team will review your request and respond within 3-5 business days.
    •    Resolution: If your item is deemed defective or damaged, we will offer a replacement or store credit at our discretion.

4. Non-Returnable Items

Please note that the following items are non-returnable under any circumstances:

    •    Sale items
    •    Gift cards
    •    Personalized or custom-made items
    •    Intimate apparel (e.g., underwear, swimwear) for hygiene reasons

5. Changes to This Policy

Reiyes reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly.

6. Contact Information

If you have any questions or need further assistance, please contact our Customer Service team at:

    •    Email: reiyesnyc@gmail.com

Thank you for shopping with Reiyes. We appreciate your understanding and support.

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