Shipping policy

1. Order Processing Time

At Reiyes, we strive to process and ship orders as quickly as possible. Orders are typically processed within 7-14 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We offer the following shipping methods for domestic (within USA) and international orders:

    •    Standard Shipping: Delivery typically takes 5-7 business days within USA. International delivery times may vary depending on the destination and customs processing.

Please note that shipping times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs clearance.

3. Shipping Rates

Shipping rates are calculated based on the destination, weight of the package, and selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment using the provided tracking number on our website or directly through the carrier’s website.

5. International Shipping

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs department. These charges are not included in the shipping cost and are the responsibility of the recipient.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address provided by the customer or if it is undeliverable for any reason, we will attempt to contact you to resolve the issue. Additional shipping charges may apply to resend the package.

7. Shipping Restrictions

We currently do not ship to P.O. boxes or APO/FPO addresses. We also reserve the right to refuse orders for any reason, including suspicion of fraudulent activity.

8. Changes to This Policy

Reiyes reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly.

9. Contact Information

If you have any questions or need further assistance regarding our shipping policies, please contact our Customer Service team at:

    •    Email: Reiyesnyc@gmail.com

Thank you for choosing Reiyes. We appreciate your business!

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